As one of the largest energy providers in the UK, British Gas has been a household name for over a century. In 2023, it's worth taking a look at how they've been performing and what customers can expect from their services.

Customer Service

One of the most crucial aspects of any energy provider is their customer service, and British Gas has had a mixed track record in this area. In recent years, they've invested heavily in their customer support infrastructure, and it's paid off.

Their customer support teams are now available 24/7, and they've made it easier for customers to reach out for help through their website and mobile app. Their social media team is also responsive and helpful, which is a great improvement from a few years ago.

Billing and Pricing

British Gas has come under fire in the past for their pricing policies, with some customers complaining that they've been charged more than other energy providers. In 2023, they've taken steps to address this issue.

Their pricing structure is now much clearer and transparent, and they've introduced a range of different tariffs to suit different customers' needs. They've also simplified their billing process, making it easier for customers to understand their usage and costs.

Renewable Energy

As the world becomes more conscious of climate change, renewable energy has become a key focus for energy providers. British Gas has been making strides in this area, with a range of renewable energy options now available to customers.

They've also invested in their own renewable energy production, with solar panels and wind turbines installed across the UK. This move towards sustainability is an important step forward for British Gas, and it's something that customers will appreciate.

Smart Technology

In recent years, smart technology has become a big trend in the energy industry, and British Gas has been quick to embrace it. They've introduced a range of smart devices that allow customers to control their energy usage remotely.

Their Hive system, for example, allows customers to control their heating and hot water through an app on their smartphone. This level of control and convenience is something that many customers will appreciate, and it's a great step forward for British Gas.


Overall, British Gas has made some positive changes in recent years that will benefit their customers. Their investment in customer support, renewable energy, and smart technology is a great step forward for the company.

However, there is still work to be done in terms of pricing and transparency, and it's something that they'll need to address if they want to stay competitive in the market. But, if they continue on this trajectory, they're likely to remain a major player in the UK energy market for many years to come.